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The Ask Me Line and Curbside Services will be closed on Saturday, July 4, 2020. We look forward to seeing you when we reopen on Tuesday, July 7, 2020.
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Limited Access Service FAQs - June 23, 2020

Dayton Metro Library is reopening buildings for limited, in-person services, effective July 7, 2020. Please click here to see details about the services that are available to you, what you can expect at your Library visit, and what we ask of you. Meanwhile, we continue to offer full access to our digital collections, and Curbside Pickup continues to be available (see below). We’re also offering a wide variety of online programs and activities for children and families, including the Summer Challenge. Learn more on our Facebook page, and our Summer Challenge Facebook Group.

Updated June 23, 2020

Calling for help? Call us! The Ask Me Line 937.463.2665 is answered live, Monday through Friday, 10 am - 6 pm and Saturday 12 - 3 pm. Outside of these hours, leave a message, and we will return your call as soon as possible. We can help you get an eCard, upgrade update your card, reserve items for pickup, access our digital collections and more. Starting July 6, 2020 the Ask Me Line will be answered 10 am - 6 pm, Monday - Saturday. You can learn more about our Reopening Plan here.

Curbside pickup service is now available. Here’s how to use it:

  1. Reserve the items you want to borrow using our online catalog, or call the Ask Me Line at 937.463.2665 to request materials.
  2. Wait for a text message, email or phone call letting you know when your items are ready for pickup.
  3. Call 937.463.2665 to arrange for pickup at the Library of your choice. Curbside hours at all locations are Tuesday through Friday, 3 - 6 pm and Saturday, 12 - 3 pm.
  4. When you arrive, your bagged materials will be placed directly into your vehicle trunk, or you can pick up your marked bag at the Library entrance.

TIP: Download the DML App to your phone or device for faster, more convenient Curbside Pickup. Learn More

What about Returns? If you have Library materials to return, please place them directly into the Book Drop or Automated Materials Handler at your Branch Library. All returned items will be quarantined for four days. After quarantine, they will be checked in so that others may safely borrow them. The due date for anything borrowed prior to March 13 has been extended to June 30.

When are you planning to re-open? We are excited to tell you we are getting ready to REOPEN our Libraries starting Tuesday, July 7! Our new, limited hours: Tuesday through Saturday, 10 am - 6 pm (closed Sunday and Monday) will begin on July 7, 2020. What changes can you expect when you visit? Learn more about our Reopening Plan here.

What about my due/overdue items? Items borrowed before March 13 had due dates extended to June 30.

My Library Card is expiring, what can I do? Don’t worry, we are automatically renewing card numbers. The Library has been automatically applying a temporary extension to cards that are expiring during our closed status and will continue to do so. If you have questions, please call our Ask Me Line at 937.463.2665 (see above). Or, send us an email with your specific questions.

Can I get materials from InterLibrary Loan, SearchOhio? No. These requests are also suspended until Ohio Library systems resume operations.

I’d like to download books, movies and music from your Digital Collection. Great! We encourage you to use our digital resources. Many of our digital suppliers are working on solutions to reduce waiting periods for popular materials. However, please make sure to acquaint yourself with our complete digital collection of e-books, e-audiobooks, movies, music, magazines, and helpful resources, including great homework help resources for students.

Do I need a DML Library Card to check out Digital items? Yes. If you have a Library Card, you’ll need your card number and your PIN. If you do not have a DML Library Card, sign up for an Ecard. Its fast and its easy, and allows full use of our Digital Collection.

I forgot my Library Card Number, or my PIN. If you have misplaced or forgotten your Library Card number or PIN, we can help. Please call our Ask Me Line at 937.463.2665, Monday through Friday, 10 am - 6 pm and Saturday 12 - 3 pm. Or, send us an email with your specific questions.

Do you have information on your website about the Coronavirus? Yes. We have provided links to credible health officials.

I have a question/concern that is not addressed here. No worries, reach out to our AskMe Line at 937.463.2665 Tuesday through Friday, 3 - 6 pm and Saturday, 12 - 3 pm. to speak with a person or leave a message. We will return your call as soon as possible. Or send us an email.

Please know, YOUR Dayton Metro Library is doing our absolute best to adapt to these rapidly-changing variables. We continue to explore ways to serve our loyal patrons, and will keep you informed as services and operations are able to change. Thank you for your thoughtful ideas and input, and please keep yourself informed by using the best and most reliable resources available.

 

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