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Get Connected

Get Connected

       Learning or working remotely…
             Searching and applying for jobs…
                   Staying connected with friends and family...
   Having access to the internet is more critical now than ever before

If you need home internet access, and you are not already a Spectrum internet customer, your Dayton Metro Library can help! Get Connected provides four months of FREE internet access to local households in need, made possible in part by a grant from the Institute of Museum and Library Services (IMLS), and CARES Act funds.

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Dayton Metro Library is the initial account holder of record. The Library will cover the cost of Spectrum broadband service and equipment. After four months, participants may choose to transfer the service and billing to their own name, or they may choose to return the equipment and let the service end.
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Individuals over the age of 18 who live in the DML service area, and who have a valid DML Library Card or eCard are eligible to apply. Household must be in the Spectrum service area and not a current Spectrum internet customer. (Households with Spectrum cable or phone service, but not internet, are eligible.)
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DML will send completed applications to Spectrum to determine eligibility. Expect 7 - 10 days for approval notification.

Once approved, Spectrum will send all the equipment you need to get the internet up and running in your home. Expect 7 - 10 days for equipment to arrive. (Tech support is available if needed. The phone number will be in the startup kit).

Service begins once the equipment has been set up, or 8 days from the date the equipment was mailed, whichever comes first.

Near the end of the four-month period, you’ll receive a notice from DML reminding you to contact Spectrum if you would like to continue the service in your own name.
  • Participants who choose to transfer billing to their own name may be eligible for lower rates through Spectrum’s Internet Assist Program. Call Spectrum at 1-855-707-7328 to discuss options, or visit Spectrum Internet Assist Program.
  • If you choose not to transfer service to your own name, the service will end after four months, and you can return the equipment to any Branch Library or Spectrum store.
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Get Connected can benefit someone who has been locked out of internet service due to bad credit or past due bills.

Participants who choose to transfer billing to their own name may be eligible for lower rates through Spectrum’s Internet Assist Program, ensuring their internet service remains as affordable as possible.

Those who discontinue the service can still rely on their local Branch Library for technology and access going forward.
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Applications accepted January 5 through February 27, 2021, or until the 800 household maximum is reached.

Complete an application in person at your nearest Branch Library, or call the Ask Me Line at 937.463.2665 to arrange for curbside service.
FAQs

Who is eligible for this program?

  • Applicant must be age 18 or older and have a Dayton Metro Library card (or eCard).
  • Applicant must live in both the DML and Spectrum service areas.
  • Applicant must not already be a current Spectrum internet customer. Spectrum phone or cable customers are eligible.

Can I apply even if I have an unpaid balance with Spectrum?

Yes. Because the initial account holder is Dayton Metro Library, rather than the applicant, people who have bad credit or unpaid balances with Spectrum can still qualify for this program.

Can I apply to get internet service for someone at a different address?

No. An eligible applicant can only get service at their own residence. Example: A DML cardholder who lives at address A cannot apply to get internet access for a friend or relative at address B.

What if I can't get the equipment installed properly?

Technical assistance is available by calling the number included in your startup kit.

Where can I return my equipment?

You can return your equipment at any time during the four month program, or when it concludes, to any Dayton Metro Library branch, or to any Spectrum store.

What happens if I decide to transfer service into my own name?

Participants who choose to transfer billing to their own name may be eligible for lower rates through Spectrum’s Internet Assist Program. Call Spectrum at 1-855-707-7328 to discuss options, or visit Spectrum Internet Assist Program.

How is the Library able to afford this program?

DML is fortunate to have received funding from the Institute of Museum and Library Services (IMLS) and the CARES Act to make this program possible.

Why is Dayton Metro Library doing this?

Dayton Metro Library is committed to building equity in the community. This includes connecting patrons with support systems and increasing access to resources for minority, disadvantaged, and new residents. While our Libraries offer technology and access, not having home internet access is a critical disadvantage for learning, working, and connecting in today’s world. It is our hope that through this program, many households will be able to continue home internet access at affordable rates.

For more information, call the Library’s Ask Me Line at 937.463.2665, or visit the nearest branch of your Dayton Metro Library.

Spectrum Terms of Service

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