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Information Services Assistant, Part-Time

(Northwest Branch)

The Dayton Metro Library is seeking a part-time (24 hours per week), customer-service minded individual who is ready to help patrons use our busiest urban branch and its services. The successful candidate will be kept busy assisting patrons in locating library materials, using library computers, reserving meeting rooms, helping with library programming and much more! We are looking for a patient, energetic person who is excited about providing exceptional customer service to our patrons. Join our team today!

Essential Job Duties

  • Demonstrates excellent internal and external customer service. Proactively provides assistance at all service points as needed.
  • Provides library users with assistance in reference, readers' advisory, and in the use of public computers, personal electronic devices and library virtual materials.
  • Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
  • Serves as liaison with Information Technology Office. Troubleshoots and maintains automation/electronic equipment.
  • Under the direction of the manager(s)/librarian(s), plans, develops, and promotes programs and services to meet the informational and recreational needs of the community.
  • Provides service and maintains liaisons with schools and community agencies.
  • Performs circulation responsibilities and related activities as needed.

Job Qualifications

  • Ability to determine patron information needs and construct a competent and complete search strategy.
  • Ability to develop programs and services to meet community needs.
  • General knowledge of PC equipment required.
  • Fluency with personal electronic devices and library virtual materials required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to deal effectively with challenging individuals and/or situations.
  • Schedule includes day, evening and Saturday hours.
  • Previous library experience is a plus!

Compensation and Benefits:  Starting hourly wage is $17.03.  with an exceptional benefits package.

Application Process:  For first consideration, please send your cover letter, resume, and references to careers@daytonmetrolibrary.org by September 26, 2017.

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